I finally had enough today with this location. The way they do business is a sham and it's wrong for them to continue signing people up for memberships they can't honor. It took a lot of restraint on my part because I wanted to tell her she was wasting her money because she would never be able to get a massage. The last time I was there, there was a customer there and the person behind the counter was trying to convince her to sign up for a membership. I'd look 2 months out and there were literally no appointments available, so I was paying for a service I couldn't receive. I cancelled my membership because I could NEVER get an appointment on their online appointment booking system just like everyone else who has complained here. I told her they needed to reimburse me the $750 they'd taken out of my account in the past 10 months. I emailed the Area Manager again, no response. ![]() Reconciling my credit card statements for the year for tax purposes, I noticed that Massage Envy has continued to bill me each month since at $75.00 a month (my contract also says $69.00/month). The email was not responded to but also wasn't kicked back as undeliverable, so it was received. I was told to fill out a cancellation form and send it to the Area Manager, which I did. ![]() In December 2022 I asked how to cancel my membership.
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